Reframing competitive employee experience
It’s time to reframe the employee experience
Employee experience was already a trending topic before the pandemic.
然而, the pandemic caused people to rethink their priorities and has brought organisations and people closer together. The three over-arching aspects of employee experience — employee expectations, the environment and moments that occur in an employee’s journey — have not changed, but the pandemic brought new questions into focus:
- How to make flex 工作ing 工作
- How to hire, onboard and manage/coach employees with a dispersed or virtual 工作place
- How to 工作, collaborate and communicate in distributed or virtual net工作s
- How to move from offering well-being policies to actively partnering with employees in their health and wellness
- How to create a frictionless digital 工作 environment to ensure new technology supports 工作 rather than hindering it — and that people enjoy interacting with the technology
People no longer want to 工作 for a company; they want to 工作 with them. This signals an urgent need to differentiate the employee experience to attract and 保留 top talent — 85% of companies are co-creating employee experiences with their people (GTT 2022).
Co-creation is an important aspect as employees’ 工作-related needs and desires vary based on their:
- 性别
- 一代
- 工作水平
- 照料家庭地位
And their needs and experience are not constant; shifting as different parts of an employee’s life change — 工作, 个人, 金融, and health and well-being. Considering the whole person and dynamically adjusting to employee needs requires a strategic yet nuanced approach. It also requires gaining actionable insights on an ongoing basis, at the right time. This is just one key dimension to building a stronger 工作force and a human-centred, 由, consumer-grade employee experience.
How can you create a 个人ised employee experience that people crave?
High-performing employees want their employee experience to be:
- 丰富
- 非常高效。
- 拥抱
- 善解人意
But a one-size-fits-all approach won’t 工作. Having a robust strategy and governance frame工作, 员工听 and data insights, capabilities and communications, and digital tools in place to support a 个人ised employee-experience will be key. Doing this can create a competitive advantage. Our research shows that agile companies are twice as likely to say they have made great inroads in creating, and continue to experiment with, a positive employee experience (Global 人才 Trends 2022) — one that is aligned with the employee value proposition and digital transformation ambitions.
美世 can help you create a 个人ised, 由 and consumer-grade employee experience with:
- 员工听
- Employee value proposition strategy
- total 奖励 assessment and design (including 奖励, benefits and wellness)
- Employee communications
- 灵活的工作 strategies
- Design-thinking 工作shops
- Technology implementation
- Persona and journey mapping
- Organisational culture assessments
How far along are you in shaping a compelling and 个人ised employee experience? 美世 can support you in understanding your employees’ needs and drive positive business outcomes by:
Why use 美世’s employee experience solutions?
Our experts have the tools, deep knowledge and experience to evolve your employee experience strategy and your supporting engagement, employee value proposition, total 奖励 and communications programmes. Combining 美世’s deep research with the latest insights from the science of employee engagement and communications, our experts help craft and deliver strategic programmes and roadmaps that enhance the employee experience and drive improved performance.
We offer advisory capabilities and technologies that span all aspects of the employee experience. Our global reach includes 130 countries, 80 languages and a wide net工作 of local consultants.
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Employee experience design
We use design thinking methods combined with insights drawn from quantitative and qualitative data to define and shape solutions to better meet your peoples’ needs and bring out the best in them. -
员工听
We capture people insights with tailored solutions, from our annual census and pulse surveys to continuous listening, digital focus groups and preference research. -
Employee communication
美世’s employee communications solutions help companies make meaningful connections with employees about their careers, benefits and well-being — wherever they are, 在任何设备上. -
Employee value proposition
We support clients design differentiated employee value propositions to attract and 保留 talent. -
灵活的工作
美世 has proven experience in helping organisations create 灵活的工作 strategies to transition from fixed to hybrid structures. -
Diversity, equity and inclusion solution
美世 partners with clients to grapple with issues of fairness, from fair pay to the way talent is managed.
A fundamental change in people’s values is underpinning a structural shift in the labour market. Organisations now have a moment of profound opportunity to pick up the tools of empathy honed during the pandemic — and carve a new way of partnering that is more relatable and, 最终, 更可持续的.
Global Leader of Advisory 解决方案 & 美世的见解,